WALENI INC. / HERE TO HELP
A little clarity.
A clear next step.
Questions about the preview, your workspace, or account connections? Start here.
Prepare a support request ↗My connection or sync failed.
Check the connection status and latest activity in your workspace. Record the provider, time, and visible error. An unsuccessful sync is not proof that an account is disconnected. Don’t send access tokens, passwords, or customer records to support.
How do I stop a campaign?
Review the campaign’s pause action in the workspace and wait for platform confirmation. If status is uncertain or you need urgent control, check the campaign directly in your advertising provider account. A pause request is not a guarantee of an immediate stop.
Is the preview connected to my business?
No. The public briefing and evidence room use synthetic data. Their controls stay in your browser and do not send WhatsApp messages, launch ads, charge credits, or change live campaigns. The existing workspace sandbox is a separate experience.
What should I include in a request?
A short description, steps to reproduce, provider name, approximate time, and a redacted error message are useful. Never include credentials, payment details, or personal customer information.
Talk to Waleni.
Use your email app to send a request. We do not promise a response time in this prelaunch preview.
Read the privacy policy →